Q: Do you offer warranties?

A: 5 star Auto Glass offers lifetime warranties in writing for as long as you own your car.

Q: Will my insurance premiums go up?

A: No, insurance will not increase under comprehensive coverage.

Q: I Have No Insurance For Glass Coverage Does 5 star auto glass Only Take Insurance Claims?

A: No, 5 star auto glass is an affordable full service glass company with or without insurance coverage.

Q: My Insurance Company Gave Me A List Of Glass Shops To Use; Do I Have To Use Them?

A: No, It's your vehicle and you have a right to demand the very best. Your insurance company does not have the right to tell you who should work on your vehicle. Even if your car is a lease, you can still request 5 star auto glass to do the installation.

Deductibles:

Q: How does my deductible work?

A: Your deductible is a portion of the bill you are required to pay. It falls under comprehensive.

Q: Do you cover deductibles?

A: Yes we do, though some limits apply.

Q: Do you invoice my insurance company directly?

A: Yes, 5 star Auto Glass is recognized by all insurance companies.

Q: Do you replace glass with OEM equipment and sealants?

A: Yes, 5 star Auto Glass only uses OEM glass and sealants that meet or exceed original specification

Q: Can 5 star auto glass Replace My Windshield At My Home?

A: Yes, 5 star auto will take care of all the work. Just call our service representatives and they will set up a direct bill to your insurance company for the services. There is no extra charge for this service, we are glad to assist you when you need us.

Q: can 5 star auto glass Repair My Glass?

A: Yes, in some cases 5 star auto glass can repair your glass instead of replacing it. Please call us for an appointment to verify replacement vs. repair. We have a 12-Point Checklist when performing any install:
We have a 12-Point Checklist when performing any install:

1. Complete vehicle inspection prior to installation.
2. Use care to prevent damage and maintain vehicle cleanliness by placing protective covering on/in vehicle as required.
3. Remove moldings, clips, windshield wipers, cowling, etc., as needed.
4. Use Full Cut-Out method, removing old adhesive to approximately 1/16" thickness as specified by the original equipment manufacturer (OEM).
5. Use proper high performance urethane adhesive to meet specifications of car's manufacturer and safe drive-away time requirements.
6. Install windshield that meets or exceeds the OEM specifications of your car's manufacturer and Federal Motor Vehicle Safety Standards.
7. Install moldings, clips, windshield wipers etc., replacing with new parts as needed.
8. Test connections affected by the install (washer hose, antenna, heating elements, and wipers to insure proper positioning...etc.).
9. Vacuum any leftover glass and debris from vehicle.
10. Perform final vehicle inspection.
11. Review safe drive-away time recommendation based on the type of urethane applied and environmental conditions (temperature and humidity) with customer.
12. Review warranty info and auto glass care instructions.