Frequently Asked Questions
Q:Do you offer warranties?
A:5 Star Auto Glass offer’s lifetime warranties in writing for as long as you own your car.
Q:Will my insurance premiums go up?
A:No, insurance will not increase under comprehensive coverage.
Q:I have no insurance for glass coverage. Does 5 Star Auto Glass only take insurance claims?
A:No, 5 Star Auto Glass in an affordable full service glass company with or without insurance coverage.
Q:My insurance company gave me a list of glass shops to use; do I have to use them?
A:No, it’s your vehicle and you have a right to demand the very best. Your insurance company does not have the right to tell you who should work on your vehicle. Even if your car is a lease, you can still request 5 Star Auto Glass to do the installment.
Q:How does my deductible work?
A:Your deductible is a portion of your bill you are required to pay. It falls under comprehensive.
Q:Do you cover deductibles?
A:Yes we do, but some limits apply.
Q:Do you invoice my insurance company directly?
A:Yes, 5 Star Auto Glass is recognizes by all insurance companies.
Q:Do you replace glass with OEM equipment and solvents?
A:Yes, 5 Star Auto Glass only uses OEM glass and solvents that meet or exceed original specifications.
Q:Can 5 Star Auto Glass repair my windshield at home?
A:Yes, 5 Star Auto Glass will take care of all the work. Just call our service representative and they will set up a direct bill to your insurance company for the service. There is no extra charge for this service, we are glad to assist you when you need us.
Q:Can 5 Star Auto Glass repair my glass?
A:Yes, in some cases 5 Star Auto Glass can repair your glass instead of replacing it. Please call us for as appointment to verify replacement vs. repair. We have a 12-Point Checklist when performing any install.